Shipping policy
Last Updated: October 9, 2026
At Engrovy, we believe your creative journey should begin with a reliable delivery experience. We work to ensure every order is carefully prepared, securely packaged, and delivered as efficiently as possible.
Order Processing
Once your order has been placed, you will receive an order confirmation email.
Orders are processed and prepared for shipment. Once dispatched, you will receive a shipping confirmation with tracking information when available.
Shipping & Delivery
Our estimated delivery timeframe is 6–8 business days.
Business days exclude weekends and public holidays.
Delivery estimates may vary due to the destination, carrier operations, customs processing, weather conditions, or other circumstances beyond our control.
While we make every effort to meet our estimated delivery times, shipping dates are estimates rather than guarantees.
International Shipping
Engrovy offers international shipping to supported destinations. Shipping availability and any applicable charges are displayed during checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, when applicable, are the customer's responsibility unless otherwise stated at checkout.
Order Tracking
When tracking is available, the tracking details will be sent to your email address after dispatch.
Please allow time for the carrier to update tracking information.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your delivery address, contact support@engrovy.com as soon as possible.
We will do our best to assist before dispatch, although changes cannot be guaranteed once an order has entered the shipping process.
Delayed, Missing, or Damaged Deliveries
If your order is delayed, arrives damaged, or appears to be missing, contact our support team with your order number and relevant details.
For damaged deliveries, please retain the packaging and provide photographs when possible to help us investigate and resolve the issue.
Contact Us
For shipping questions or order assistance:
Email: support@engrovy.com
Website: https://engrovy.com