Privacy policy

Last Updated: October 9, 2026

Engrovy respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit or make a purchase through engrovy.com.

Information We Collect

When you interact with our website, we may collect:

  • Your name, email address, phone number, and shipping address.
  • Order details, purchase history, and customer service communications.
  • Payment transaction information processed through secure payment providers.
  • Device information, browser details, IP address, and website activity.
  • Marketing preferences and newsletter subscriptions.

How We Use Your Information

We use personal information to:

  • Process orders and arrange deliveries.
  • Provide customer support and warranty assistance.
  • Communicate order confirmations and shipping updates.
  • Improve our website, products, and customer experience.
  • Send marketing communications when permitted by law.
  • Prevent fraud, maintain security, and comply with legal obligations.

Payments

Payments are processed through the payment methods available at checkout.

Payment service providers handle sensitive payment information according to their own security and privacy practices.

Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance, and provide relevant marketing where permitted.

You may manage cookies through your browser settings and any available website privacy controls.

Sharing Information

We may share necessary personal information with trusted service providers involved in payment processing, order fulfillment, shipping, website hosting, analytics, and customer support.

We do not sell personal information in exchange for money. Certain advertising or analytics practices may be considered a sale or sharing under applicable privacy laws, and relevant rights will be honored.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, comply with legal obligations, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, as well as withdraw marketing consent.

To submit a privacy request, contact us at support@engrovy.com.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

International Data Processing

Information may be processed in countries outside your place of residence by our service providers, subject to applicable legal safeguards.

Children's Privacy

Our website is not intended to collect personal information from children without appropriate authorization. If we become aware of information collected in violation of applicable law, we will take appropriate action.

Changes to This Policy

We may update this policy to reflect changes in our operations, services, or legal requirements. Updates will be posted on this page.

Contact Us

For privacy-related questions or requests:

Email: support@engrovy.com

Website: https://engrovy.com