Refund policy
Last Updated: October 9, 2026
At Engrovy, customer satisfaction matters. We want you to feel confident in your purchase and supported throughout your experience.
30-Day Return Policy
We offer a 30-day return period beginning on the date your order is delivered.
If your purchase does not meet your expectations, you may request a return within this period.
Return Eligibility
To qualify for a standard return, the product must:
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Be returned within 30 days of delivery.
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Be in its original condition, without damage caused by misuse.
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Include the original accessories, components, and supplied materials.
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Include proof of purchase or a valid order number.
Products may be inspected upon return to verify their condition.
How to Request a Return
To initiate a return, email support@engrovy.com with your order number and the reason for your request.
Our customer support team will review your request and provide return instructions.
Please contact us before shipping any product back so we can provide the appropriate return procedure.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible.
Include your order number, a description of the issue, and photographs or video when helpful.
We will assess the situation and arrange an appropriate resolution, which may include a replacement, repair, refund, or another remedy required by applicable consumer law.
Refunds
Once a return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider or financial institution.
Return Shipping
Return shipping arrangements and any applicable costs will be explained during the return authorization process.
For verified defective, damaged, or incorrect items, Engrovy will provide an appropriate remedy consistent with applicable consumer protection laws.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before shipment. Once an order has shipped, the standard return process may apply.
Consumer Rights
This policy does not limit any rights or remedies provided under applicable consumer protection laws.
Contact Us
For returns, refunds, or order assistance:
Email: support@engrovy.com
Website: https://engrovy.com